Return Policy

OUR RETURN POLICY

You have 30 calendar days to cancel your order because you have changed your mind. This 4 week cancellation period starts from the day you have received all of the items in your order. If you receive damaged items, you may also have a right to return these products and to ask us to replace them or get a refund.

DAMAGED GOODS

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you, please email us at customercare@kinksology.com within 60 days of the initial shipment date—we will then investigate the matter with our carrier.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

Your name
Order number
Tracking number
Product name(s)
Picture of the damage(s)
Description of the damage(s)

(The product name(s) can be found in your order confirmation email).

CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

If you’re a customer in Ontario, you get 30 days to cancel your contract with us. This 4 week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation.

There are a couple of ways to cancel your contract with us. You’ll find these methods below:

Email us: customercare@kinksology.com
Write to us via post: Kinksology, 7 Queen Street South, Mississauga, Ontario, L5M 1K2

If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using these steps. You'll then receive a full refund as per our policy.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and whenever possible sent back in the original packaging. Refunds will not be given if they do not comply with our return policy.

CANADIAN CUSTOMERS ONLY - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

Domestic Kinksology returns are quick and easy!

Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.

WORLDWIDE RETURNS - HOW DO I RETURN AN ITEM OUTSIDE OF CANADA?

Please follow the process below for returning your package to us.

1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels still attached.
2. Fill out your Kinksology Return + Exchange Form and place it with you item(s). Seal your package.
3. Return the package by using your local Post Office counters and obtain tracking (proof of postage) from the Post Office. Make sure that the package is marked clearly with the wording "Return to supplier" or wording having similar effect. Please do not post the package through the post box without obtaining a certificate of posting.
4. Keep your certificate of postage safe as you will need this as your proof of return.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

It can take up to 14 days from the date of your return for your package to be delivered back to our office and processed.

On receiving your return, the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your kinksology.com account.

We’ll make sure to keep you in the loop and send you an email as soon as your package arrives back at our office, and again when we have processed your refund.

CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

We will exchange any item for you if it is damaged. Please fill out your Kinksology Return + Exchange Form and be sure to select the "exchange" option. Follow the same steps listed above and we will replace your product(s) as soon as possible.