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FAQ: Products

Good news! We constantly restock our most popular products. Get notified by clicking the "email me when available" button on the right side of the product page. Once the item is restocked, you'll instantly receive an email notification.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you, please email us at within 60 days of the initial shipment date.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

  • Your name
  • Order number
  • Tracking number
  • Product name(s)
  • Picture of the damage(s)
  • Description of the damage(s)

(The product name(s) can be found in your order confirmation email).

You can find each and every ingredient we use by taking a look at the product pages. If you would like to know more about a certain ingredient, where it is sourced, and how it benefits you, please browse our ingredient education page here.

Due to the nature of many of our natural ingredients—the consistency, colour, and scent of our products may differ. This is completely natural and does not affect the quality or use of our products.

We recommend you discontinue use of the product and contact your physician as soon as possible. They can help you identify which ingredient you may have had a reaction to.

We are not liable for any skin reactions due to sensitivity or product mixing.

Kinksology products are formulated to hydrate, soften, and correct your curls. We are proud of the products we make and have seen incredible results over the years with customers, family, and friends. When it comes to curls, especially with natural hair, each strand has a unique form. Our products cannot naturally change your curl structure, but they can definitely enhance, define, and control it.

We cannot refund used items.

You can visit the page of the product you are interested in and check the ingredients list.

You can use our store locator here to find a vendor in your area. We are currently only stocked in the GTA (Greater Toronto Area).

At this time we do not distribute samples.

Can't find your answer? Contact us here!


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